Achieve Radical Customer Experience™


We Revolutionize Business Outcomes with Empathy

In today’s dynamic cultural landscape, brands face unprecedented challenges. The fear of “being canceled” and losing control of your brand narrative stifles creativity and growth, hindering businesses from engaging in the social issues that consumers demand more and more. We help brands with these complex issues, and marry our results to real ROI.

Our proprietary research revealed:

Consumers WILL Reject Brands That:

Communicate Without Empathy

Hesitate to Apologize When Wrong

Don’t Engage with Their Communities

Tap Into Our Audience of 3M U.S. Consumers.

Industries We Commonly Work In

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By adopting a stance of genuine empathy, businesses can enhance customer satisfaction, as well as build stronger, more loyal relationships.

Radical Customer Experience™ is at the forefront of transforming the way businesses engage their customers and employees — we are equipping them with the tools needed to thrive in this cultural landscape.

— Kat Kennan, CEO/Founder

Our Framework

Both our consulting and Radical Human Intelligence™ platform are based around our proprietary 3 R’s Methodology. These core tenets are Radical Vulnerability, Radical Empathy, and Radical Authentic Investment.

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Empowering Viewpoints

Innovatively understanding and connecting with stakeholders on a deep, human level. It goes beyond surface interactions, prioritizing a profound understanding of individual perspectives and needs. Businesses practicing radical empathy use this insight to inform decisions and create authentic connections.

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Admitting Imperfections

Courageously openly acknowledging limitations, uncertainties, and challenges. It involves fostering a transparent and authentic environment where leaders and teams embrace honesty about vulnerabilities. This approach encourages trust, collaboration, and innovation within the organization, leading to a resilient and adaptable business culture.

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Embracing Cultural Relevance

Boldly adopting the shifting nature of cultural rather than sticking to decades-old strategies. The days of cause marketing, donating 1% of profits, and generic ESG policies are over. Consumers are much too savvy to believe in brands’ social good initiatives unless they are deeply ingrained into the corporate DNA.

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Control Your Brand Narrative