About Radical Customer Experience™

Radical Customer Experience™ Empowers Companies to Elevate Their Voices, Challenge the Status Quo, and Forge Unforgettable Experiences.

We Help Stakeholders Feel Seen & Heard

Specializing in an empathy-driven customer approach, Radical Customer Experience™ transcends traditional demographics and psychographics. By prioritizing individual life experiences of all stakeholders—customers, employees and more, we guide companies to connect on a profound, meaningful level. Through the fusion of inclusive marketing, technology, psychology, and research, RCX equips our clients to cultivate extraordinary loyalty and sustainability.

Certified Women's Business Enterprise - Radical Customer Experience

Certified Disability Owned Business - Radical Customer Experience

Certified Women Owned Business - Radical Customer Experience

Our Vision, Mission & Values

Radical Customer Experience aims to foster a world where compassion and understanding drive positive change.

Our mission is to empower companies to embrace empathy in their business practices to foster a more compassionate, understanding, and healthy world.

1) Empathy-Driven

At the core of our company values is empathy. We believe in understanding and resonating with the emotions, experiences, and needs of our customers, team members, and the communities we serve. By embracing empathy, we foster genuine connections, build trust, and create positive impacts.

We value innovation as a driving force for progress and differentiation. We continuously seek creative solutions to complex challenges, leveraging cutting-edge technology, research-backed methodologies, and outside-the-box thinking. By embracing innovation, we stay ahead of the curve and deliver transformative outcomes for our clients.

Integrity is the foundation of our business practices. We are committed to honesty, transparency, and ethical conduct in all aspects of our operations. We hold ourselves accountable to the highest standards of integrity, maintaining trust and credibility with our stakeholders at all times.

Inclusivity is woven into the fabric of our company culture. We celebrate diversity, value different perspectives, and create environments where everyone feels respected, valued, and empowered to contribute. By fostering inclusivity, we drive innovation, creativity, and collaboration across our organization.

We are driven by a commitment to making a positive impact in the world. We measure success not only by financial metrics but also by the meaningful difference we create in the lives of our customers, employees, and society as a whole. Through purpose-driven initiatives and responsible business practices, we strive to leave a lasting legacy of positive change.

Past Clients

Our Team

Brittany Howard

Sales Executive

Kat Kennan

CEO & Founder

Ken Faro

Ken Faro, Ph.D.

VP of Research

Jose Mauricio Velasquez

Sales Executive

Jose Velasquez, a graduate of WMU, is an experienced bilingual sales professional who has enabled his customers to deliver a great customer journey experience while utilizing omnichannel communication platforms from Syniverse and Infobip, two of the biggest aggregators in the world. With a strong background in business development for Cybersecurity and IoT, he has a passion for customer service that is key to developing and maintaining trusted advisor relationships with executives, product teams, and developers. Jose brings multi-faceted communication skills that easily align technical and non-technical audiences.

Kacy Morley

VP, Sales

Kacy Morley holds her BA in Communications from Michigan State University, and her MS in Sports Management from Central Michigan University. She has a strong business background across sales and marketing across industries from organizations as varied as the NFL, NBA, Davis Broadcasting, Clear Channel, and MBI.

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