About Radical Customer Experience™
Radical Customer Experience™ Empowers companies to Elevate Their Voices, Challenge the Status Quo, and Forge Unforgettable Experiences.
We Help Stakeholders Feel Seen & Heard
Specializing in an empathy-driven customer-centric approach, Radical Customer Experience™ transcends traditional demographics and psychographics. By prioritizing individual life experiences of all stakeholders—customers, employees and more, we guide companies to connect on a profound, meaningful level. Through the fusion of inclusive marketing, technology, psychology, and research, RCX equips our clients to cultivate extraordinary loyalty and sustainability..
Our Vision & Mission
1. Radical Customer Experience aims to foster a world where compassion and understanding drive positive change.
2. Our mission is to empower companies to embrace empathy and trauma-informed techniques in their business practices to foster a more compassionate, understanding, and healthy world.
The Radical Customer Experience Framework
Kat Kennan is a bestselling author, entrepreneur, and marketing expert. As the founder and CEO of Radical Customer Experience™, she specializes in empathy-driven and inclusive business services. RCX is the home of the Radical Human Intelligence™ platform: AI-Driven, Psychology-Based Insights. RCX is a certified disability- and women-owned business.
Ken Faro is a Psychology Ph.D. and has spent his whole working career in marketing. His ongoing research on consumer behavior can help you find or make the right tools that leverage psychology for better business advantages. Ken has previously worked Hill Holiday, Protobrand, and Culture & Psychology.
Radical Customer Experience: Our Advocacy & Allyship
Radical Customer Experience™ (RCX) is represents allyship at our core and we empower our clients to enact the same principles.
RCX is disability, LGBTQIAP+, and women-owned since our founding in 2019. Our primary advocacy focus has been on survivors of violence and those with PTS(D).
To this end, we have a sister advocacy organization Stand Up to Trauma, which gives a platform to survivors to tell their stories.
Kat is also a member of the RAINN Speakers Bureau and shares her story whenever she can to help others. As we grow, we will continue to direct funds to these causes as we can.