Chris Voss Podcast Press
Customer Service Academy Podcast Press
Doing business with a servants heart podcast press
Marketing Strategy Academy Podcast press
KAJ Masterclass
Managing Marketing
Marketing strategy academy podcast
marketing masters podcast
Own Your Wellness Logo
Navigating the Customer Experience
Neil Wilkins Show
yeukai business show

Press Articles

Business Journal Logo
Economic Journal
She Exist
South Magazine
urban times
Washington Times
Wealth Insider

Further Reading


Tsang, Tammy, et al. (2022). Authentically Inclusive Marketing: Diverse Lenses, Emerging Approaches. Self Published. (Link).

Manning, K. (2021). The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job. Harper Collins Leadership. (Link).

Clark, T. (2020). The 4 Stages of Psychological Safety: Defining the Path to Inclusion and Innovation. Berrett-Koehler Publishers. (Link).

Avrin, D. (2019). Why Customers Leave (and How to Win Them Back): (24 Reasons People are Leaving You for Competitors, and How to Win Them Back. Career Press. (Link).

Schaefer, M. (2019). Marketing Rebellion: The Most Human Company Wins. Self Published. (Link).

Morgan, B. (2019). The Customer of the Future: 10 Guiding Principles for Winning Tomorrow’s Business. Harper Collins Leadership. (Link).
Blake Morgan | 2019

Edmondson, A. (2018). The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth. Wiley. (Link).

Godin, S. (2018). This is Marketing: You Can’t Be Seen Until You Learn to See. Portfolio. (Link).

Bateman, K. (2018). The Power of Human Connection: How Relationship Marketing is Transforming the Way People Succeed. Self-Published. (Link).

Sinek, S. (2017). Leaders Eat Last: Why Some Teams Pull Together and Others Don’t. Penguin. (Link).


Manning, K. (2022, March 31). We Need Trauma-Informed Workplaces. Harvard Business Review. Link

Praslova, Ludmila. (2021, March 23). Trauma-Informed Workplace: Kindness Works Better! SHRMBlog. Link.

Choitz, V. and Wagner, S. (2021, May 4). A TRAUMA-INFORMED APPROACH TO WORKFORCE: An Introductory Guide for Employers and Workforce Development Organizations. National Fund for Workforce Solutions. Link.

Staglin, G. (2020, June 25). Employers: Is Your Workplace Trauma-Informed? Forbes. Link.

Delizonna, L. (2017 August 24). High-Performing Teams Need Psychological Safety. Here’s How to Create It. Harvard Business Review. Link.
Laura Delizonna | 2017 (Harvard Business Review)

NCBI. (2014.) Trauma-Informed Care in Behavioral Health Services. Rockville (MD): Substance Abuse and Mental Health Services Administration. Treatment Improvement Protocol (TIP). Series, No. 57, Part II, Chapter 1-2). Link.


Aarons-Mele, M. (Host). (2021, December 20). Psychological Safety in Theory and In Practice ( Season 5, Episode 12) [Audio Podcast Episode]. In The Anxious Achiever. Harvard Business Review. Link.

Nickisch, C. (Host). 2019, January 22). Psychological Safety at Work. (Episode 666) [Audio Podcast Episode]/ In HBR IdeaCast. Harvard Business Review. Link.